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First experiance with Dell support – not fucking happy

I got annoyed of the sparkly affect all over the LCD shipped with the laptop, called Dell support who agreed to replace the LCD. Now this is where things get funky.

The native resolution of the LCD shipped with the laptop was 1440×900, and naturally, I’d expect them to replace the screen with an LCD with the same res. Once the laptop was delivered to them (minus the hard drive ) ), I rang them up and asked for the part number they’d replace it with. I googled the part number, and it turns out that it’s a 1280×800 screen :o So I ring them again and tell them that’s the wrong part, and they assure me they’ll fit it with a 1440×900 screen.

Today the laptop arrives, I boot into the BIOS, check the video settings, and find the native res. is 1280×800. x Feeling pretty pissed off and booting into Windows, I notice major backlight bleed on the XP boot process background, half the screen looks grey instead of black, and the shitty viewing angles. Feeling even more pissed off now, I give Dell support a ring and demand Dell replaces the screen or gives me a refund for the extra amount I paid for the higher res. screen.

The tech at the other end insists it’s a problem with the video drivers, so I reinstall the drivers. Not luck there, so he tells me to go to Display Settings and claims I can select the 2nd monitor and choose the native res. there. Feeling pretty fed up now, I tell him I’m not buying it and they’d better replace the screen or refund me the extra I paid.

Finally, he agrees that a mistake has been made and will send out a tech. to my house with a new screen, replace it and check the res. is correct.

I seriously wander what kind of techs they use that can’t be fucking bothered to check the res. the laptop shipped with, and replace it with a correct res. LCD. Srsly.

For anyone wandering, the LCD Model is CTP141F.

One Response to “First experiance with Dell support – not fucking happy” comments

  1. Hi,

    I am the Dell Community Liaison for laptops. I am sorry to hear about your LCD problems. If the onsite service does not resolve the issue to your satisfaction, please feel free to email me your service tag, and I will look into the case to see what can be done. Thanks for your patience.